Delete your Glyde account

Before your account can be deleted

Two things must be settled first, and we’ll tell you if either applies to your account:

• Any ride in progress must be ended. We cannot close an account while a vehicle is still checked out to it.
• Any money in your Glyde Wallet must be refunded to you. We will not delete an account that still holds your money. Refunds go back to the original payment method — see the Refund and Cancellation Policy.

Any amount you owe Glyde remains payable and is settled before closure.

What is deleted

• Your profile — the email address, emergency contact details and other details you entered in the app. These are erased.
• The identity details we received from Aadhaar — your name, date of birth, gender, permanent address, and the last four digits of your Aadhaar number. All erased. We never held your full Aadhaar number at any point.
• Your mobile number is removed from the account and replaced with a non-identifying placeholder, so the account can no longer be traced to you or used to sign in. You are free to register again with the same number.
• Your account is closed permanently. It cannot be recovered and you cannot sign back into it.

What is kept, and why

Some records are kept after your account closes. We keep them because the law requires it, and we keep no more than that.

• Payment and ride transaction records are retained for eight financial years, because the Companies Act 2013 requires a company to preserve its books of account for that period. They are held in a form no longer linked to your name or contact details.
• A record that your identity was verified — the date, our verification partner’s reference, and the consent you gave. This does not include your name, address or Aadhaar details, which are deleted (see above).
• A one-way token derived from your identity details, which lets us tell that an account with this identity existed before — the same check that stops one verified identity from holding two accounts at once. It cannot be turned back into your name, address or Aadhaar details.
• Parking photographs, and the location recorded when they were taken, for 90 days after the ride — or until a related dispute is concluded, if that is later.
• Support and complaint records for three years.
• Records needed for an open dispute, claim or legal proceeding are kept until it is concluded.

We do not keep your data for marketing after deletion.

These retention rules are also set out in our Privacy Policy, which governs if the two ever read differently.

Deleting the app is not the same as deleting your account

Uninstalling the app removes it from your device but does not delete your account or the data held against it. Use the form below.