Glyde Rideshare Mobility Pvt Ltd Last updated: [DATE]
We would rather resolve a problem than have you carry it. This page sets out how to raise one and what happens next.
1. Start with support
Most issues — a ride charged wrongly, a vehicle that would not unlock, a refund that has not arrived — are resolved fastest through in-app support.
- In the app: Menu → Help & Support
- Email: vignesh@rideglyde.in
- Phone: [SUPPORT NUMBER], [HOURS, DAYS]
Please include your registered mobile number and, where it relates to a ride, the date and time of that ride.
2. If support has not resolved it
If your issue is unresolved after contacting support, or you are dissatisfied with the outcome, you may escalate to our Grievance Officer.
Grievance Officer Name: Vignesh Kadarabad Designation: Founder, Glyde Rideshare Mobility Pvt Ltd Email: [GRIEVANCE EMAIL] Postal address: Glyde Rideshare Mobility Pvt Ltd, ELBE BLDG THARWANIREALITY, RIVEDALE PHS. 2 F NO. 702, Kalyan City, Kalyan, Thane 421301, Maharashtra, India Contact hours: [HOURS, DAYS]
We will acknowledge your complaint within [24 HOURS] of receiving it, and resolve it within [15 DAYS] of acknowledgement. Where a complaint needs longer, we will tell you why and give an expected date.
3. Data protection complaints
For anything about your personal data — access, correction, deletion, or withdrawal of consent — contact:
Data Protection Contact Name: Vignesh Kadarabad Email: [DATA PROTECTION EMAIL]
Your rights over your personal data, and how to exercise them, are described in our Privacy Policy.
4. If you remain dissatisfied
If your complaint is not resolved to your satisfaction, you may approach:
- The National Consumer Helpline on 1915, or at consumerhelpline.gov.in
- The consumer commission with jurisdiction over your location
- For data-protection matters, the Data Protection Board of India, once constituted under the DPDP Act 2023
Nothing on this page limits any right you have under law.
5. What we log
We record every complaint, when it was received, what was done, and when it was closed. You may ask for the record of your own complaint at any time.