Glyde Rideshare Mobility Pvt Ltd Last updated: 6 January 2025
At Glyde Rideshare Mobility Pvt Ltd ("Company," "we," "our," "us"), we value the privacy of our users and are committed to safeguarding their personal data. These guidelines outline the process and requirements for third-party requests for user data, applicable in Mumbai, India.
1. Types of Requests We Accept
1.1. Law Enforcement Requests
Requests from law enforcement agencies in compliance with applicable laws.
1.2. Legal Requests
Requests made pursuant to valid legal processes such as court orders, subpoenas, or warrants.
1.3. Emergency Requests
Requests for data necessary to prevent imminent harm to life or public safety.
2. Requirements for Data Requests
2.1. Legal Authority
All requests must be submitted by authorized representatives of the requesting entity.
2.2. Formal Documentation
Provide an official letter, court order, subpoena, or warrant specifying the data required.
2.3. Specificity
Clearly define the type of data requested and the relevant time period.
2.4. Contact Information
Include the name, title, and contact details of the authorized representative submitting the request.
3. Submission of Requests
3.1. Where to Send Requests
Postal address: Elbe Bldg, Tharwani Reality, Rivedale Phs. 2, F No. 702, Kalyan City, Kalyan, Thane — 421301, Maharashtra
3.2. Response Time
We will acknowledge receipt of the request within 48 hours and provide an estimated response time.
4. Evaluation of Requests
4.1. Compliance Check
We will verify that the request complies with applicable laws and our internal policies.
4.2. User Notification
Where legally permissible, we may notify users of the request before disclosing their data.
4.3. Data Minimization
We will only provide the data explicitly requested and necessary for the stated purpose.
5. Fees and Costs
We may charge reasonable administrative fees for processing data requests, depending on the scope and complexity.
6. Confidentiality and Security
All requests and disclosures will be handled with strict confidentiality. Data will be transmitted securely to authorized entities only.
7. Rejection of Requests
We reserve the right to reject requests that:
- Lack proper legal authorization;
- Are overly broad or vague;
- Conflict with applicable laws or user rights.
8. Changes to These Guidelines
We may update these guidelines from time to time. Changes will be posted on our website.
9. Contact Us
For inquiries or clarifications regarding these guidelines, please contact:
- Address: Elbe Bldg, Tharwani Reality, Rivedale Phs. 2, F No. 702, Kalyan City, Kalyan, Thane — 421301, Maharashtra